Digital Platform Design
- Designed passenger-facing mobile and web applications for transport services at national scale
- Governed identity architecture using Azure AD B2C and B2B (Entra ID) across public-facing digital services
- Overseen the Leap Card website migration and digital channel architecture for public transport
- Contributed to real-time journey planning APIs and GTFS feed architecture for passenger information services
- Led digital strategy for Abtran using Dynamics CRM, Power BI, ADX Studio, and Azure services
- Designed and implemented Office 365 estates including identity, security, and migration planning