Next Generation Ticketing
- Directed architectural standards for validators, on-bus devices, and station equipment across Ireland's national bus and rail network
- Designed PCI and P2PE compliant payment architecture with suppliers, covering field devices, Kubernetes-hosted services, and back-end payment processors
- Governed account-based ticketing design including identity management solutions, Leap Card integration, mobile and web applications, and public APIs
- Sits on the NGT Technical Design Authority and oversees supplier architecture quality across multiple concurrent workstreams
- ITSM Integration. Contributed to ServiceNow integration design for incident, change, and service catalogues, with bi-directional integration into vendors' ITSM systems